The Technology Or The Presenter?

Friday, February 1, 2008 by Mistlee

Can't see any images? -Click To View!

Recent Articles

Studying For Certification Exams
Well, I'd signed up to take the CompTIA A+ exam at the end of November but things got very out of control business-wise (one got busier, and the other got sold) so I hadn't done a lot in terms of getting ready.

Prince2 Practitioner New Exam Format
The new Prince2 Practitioner exam is in multiple choice format. Don't be fooled into thinking this is going to make it easier. It's still three hours long and now you are tested across nine topics rather than the original three.

Considering The A+ Certification Exam
I know, I'm not an IT person. But ever since I rebuilt my main PC a few months ago, I've been thinking about taking the A+ exam. Not because I plan to branch...

On DNS Troubleshooting
DNS problems can cause all sorts of strange network behavior. Not being able to resolve Internet host names is an obvious symptom, but because of reverse lookups, general server slowness can be caused by the same...

CRM Installing, Implementing and Customization...
The application can be hosted, meaning it can be accessed through the web and there is no need for software or servers maintenance, or installed, meaning access to it is possible through a web interface...

Do I Need Certifications Before Starting A Computer...
I wish to start my own computer repair service, i don't have any certs in that field, but i know what each piece of hardware is called and where it goes etc, should i get any certifications before it think about starting...


The Technology Or The Presenter?

By Ken Molay

Another interesting presentation today at the iLinc Customer Summit came from Barb Nead-Nylander of the Dow Chemical Company.

She talked about Dow's requirement for all of their online instructors (well over one hundred of them) to take an internal training and certification class before being allowed to host a meeting or course for the company.

She pointed out that expecting teachers to be completely comfortable with the web conferencing technology and tools at their disposal is no different than in days gone by expecting teachers to be able to run the 8mm projector or run the overhead slide projector and use markers effectively.

Barb said that when things don't run perfectly, the students don't blame the instructor, they blame the technology. For instance, Dow looked at student evaluations and feedback for the same virtual class taught by two different instructors, each using iLinc's conferencing technology. The instructor who was prepared, practiced, and comfortable with the technology had an average evaluation of 4.5 out of 5 for the course with positive comments about the content, the delivery, and the experience.

The instructor who didn't practice with the technology and was admittedly uncomfortable using it resulted in an overall evaluation of the course at 3.22, with comments about how the conferencing technology was too confusing, detracted from the experience, and distracted the students from the material. Which goes to show... If your attendees are spending any time thinking about the delivery mechanics instead of your content... They aren't going to be thinking happy thoughts about it.

Try a Better Way Today. Try WebEx PCNow

Barb's trainer course is a full three to four hours and covers the web conferencing features and functionality, but more than that... How to use them effectively. How and when to use audience interactivity, how to run breakout sessions, best practices for delivery methods. And when the instructors finish their certification course, they are expected to actively practice with the technology until it feels comfortable and natural.

Take a tip from Dow. Presenting using web conferencing technology is a learnable skill and should be treated as part of the professional training and development that any employee would be expected to receive and practice in order to develop proficiency at their job. The results are tangible and measurable.


About the Author:
With a background in software development and marketing, Ken has been producing and delivering business webinars since 1999. His background in public speaking, radio, stage acting, and training has given him a unique perspective on what it takes to create a compelling and effective presentation. Currently Ken offers consulting services through his company Webinar Success (

About ITCertificationNews
A collection of resources designed to assist IT professionals evaluating various certification programs within the IT world. IT Certification Articles and UPdates

ITCertificationNews is brought to you by:

-- ITCertificationNews is an iEntry, Inc. publication --
iEntry, Inc. 2549 Richmond Rd. Lexington KY, 40509
2008 iEntry, Inc.  All Rights Reserved  Privacy Policy  Legal

archives | advertising info | news headlines | free newsletters | comments/feedback | submit article

Unsubscribe from ITCertificationNews.
To unsubscribe from ITCertificationNews or any other iEntry publication, simply send an email request to:
IT Certification Articles and UPdates ITCertificationNews News Archives About Us Feedback ITCertificationNews Home Page About Article Archive News Downloads WebProWorld Forums Jayde iEntry Advertise Contact