| Recent Articles |
Improving First Call Resolution By Using EDM
Continuing this week's theme of Enterprise Decision Management or EDM in customer service, I am going to focus on one of the most important metrics in call centers - first call resolution. I saw a nice...
Top CRM Blogs Of The Year
Just received word that this little space on the web was selected as one of the "Top 20 CRM Blogs" of 2007. Top20crmblogs nbsp; Thank you to the editors...
Salesforce Signs "Most Important CRM Agreement"
Citigroup and Salesforce.com are both big companies, and a new deal between them isn't insignificant, either - Citigroup chose Salesforce to provide software to 30,000 financial advisors. "We believe this is the largest...
Oracle Releases CRM Product For BlackBerry
For the device addict who wants to always stay on top of CRM matters, Oracle has just announced a new toy: the Siebel CRM Mobile for the BlackBerry platform. To put first things first, the product should be...
| | 03.07.08
CRMA National Conference Approaching
 By Doug Caverly
If you live near Atlanta, or are in the mood to do a little traveling, prepare yourself: the Customer Relationship Management Association National Conference will be held on April 1st and 2nd.
The theme of this year's conference is "Deepening The Customer Experience."
Attending for a single day will cost $99; 150 bucks will get you in on both Tuesday and Wednesday.
The official website states that around 350 people are already scheduled to attend, and there should be at least 20 speakers, so this looks to be a relatively sizable event.
It also looks like a relatively significant one.
Of the 20 speakers, David Sims focused in on Paul Greenberg, noting, "CRM professionals throughout the world subscribe to Greenberg's blogs, podcasts and read his books and articles. He is one of the industry's most sought after speakers and author of CRM at the Speed of Light: Essential Customer Strategies for the 21st Century."
"C-level executives and industry luminaries" hailing from the NBA Seattle Supersonics, UPS, Wachovia, the American Cancer Society, and Coca-Cola will be present, as well. Granted, the execs could be more important, but the companies couldn't.
So long as issues of time and money aren't a major concern, this conference should be worth checking out.
Comments
About the Author:
Doug is a staff writer for WebProNews. Visit WebProNews for the latest eBusiness news. |
!
0 comments:
Post a Comment