The Tools Between Your Audience And You

Wednesday, March 19, 2008 by Mistlee

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SES New York 2008: Greg Boser
Greg Boser, the President of Web Guerrilla LLC, spoke to Mike McDonald of WebProNews at the Search Engine Strategies Conference in New York.

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The Tools Between Your Audience And You

By Aaron Wall

Some tools exist because they are valuable and remove market friction. Others exist because they are perceived as being valuable, even if they are actually value destroying, or only valuable in rare circumstances.

Valuable Tools of the Trade

Outside of paying for a domain name, hosting, site design, and buying a few links you could create (an ad supported) business online virtually free.

Blogs are easy to post to, easy to subscribe to, and easy to comment and interact with. Keyword tools and analytics services are easy to view and infer ideas and trends from. Searchable email saves time. Google Alerts and feed readers save time and keep you connected with your industry. Many of these tools are free, in spite of offering great value.

Negative Value Software

But there is another class of software that exists long after it is useful or profitable to use, or long before you would need to consider such a solution. Are you still paying for monthly submissions to the search engines? Not all of the solutions are outright fraud though (like monthly search engine submission services are). Even some of the good intentioned tools can still hurt you.

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Automated Email

A friend of mine is nervous about launching their first linkbait, and wanted to use this enhanced email software to help automate finding the right people to contact. But until you get some experience in the marketplace you might be paying for value destroying software that hurts your brand.

• One software program my friend bought crashed his computer.
• Another was bought through Plimus. It was purchased, and simply never came...pretty bad after about a half dozen emails and a few phone calls. How hard is it to send an unlock code?
• One of my friends got his account banned by an ISP the first day, when he accidentally misused one such software program. One minute he was doing research, and then he clicked to the next step to refine it, and accidentally ended up sending out about 150 emails in under a minute. Ooooops.

And none of those situations even take into account brand value and risks of a reputation management issue arising.

Automated Bid Management Software

A customer of mine recently asked about what bid management software program made sense to use, as he was new to PPC and wanted to do it right from the start. But if you are new to the game I think you first need to do it by hand so you can understand how it works. If you use bid management software that is optimizing for the wrong things you may end up blowing through a lot of money. It is much harder to learn the ad network + the management tool at the same time rather than learning them one at a time, and in many cases human intuition works better than machines do.

There are a lot of ways to get caught up in the complexities of money saving tools and ideas to where you never do anything. You can't teach a software program, machine, or employee how to do marketing until after you have done it yourself.

Other Backwards Solutions

• Have you seen people pay to be able to resell some sleazy MLM company's junk on a 100% duplicate content subdomain off of the corporate site?
• Have you seen people pay for hosting and CMS services that are far worse than they can get for free from other providers or the open source community?
• Have you seen people using expensive keyword density analysis software this year?

What causes people to buy into such stuff - laziness? lack of research? greed?
What (does/doesn't) Work Well for You?

What tools made your marketing easier? Which ones set you back?

What works well in 2008? What is a waste of time? Twitter? FriendFeed?


About the Author:
Aaron Wall is the author of SEO Book, a dynamic website offering marketing tips and coverage of the search space, free SEO videos, and free SEO tools. He is a regular conference speaker, partner in Clientside SEM, and publishes dozens of independent websites.

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